Refund & Return Policy

We want you to be confident in your purchase from OKTAN Performance. If something isn't right, here's how returns and refunds work.

Return window

You have RETURN_WINDOW days from the date your order is delivered to request a return. To be eligible, the item must be unused, uninstalled, and in its original packaging with all hardware and documentation included.

Because our performance parts are precision components, we cannot accept returns on:

  • Items that have been installed, fitted, or used on a vehicle
  • Items showing signs of installation attempts (scratches, scuffs, gasket marks, cut or removed protective film)
  • Custom, special-order, or clearance items marked non-returnable

How to start a return

Email support@oktanperformance.com with: 1. Your order number 2. The item(s) you want to return 3. The reason for the return (and photos, if the item arrived damaged or incorrect)

We'll reply with return instructions and the return address. Please do not ship anything back before contacting us — returns sent without authorization may not be processed.

Return shipping costs

  • If the return is due to our error (wrong item, defective, or damaged in transit), we cover return shipping.
  • If the return is for any other reason (changed your mind, ordered the wrong part, no longer needed), you are responsible for return shipping costs. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

Damaged, defective, or wrong items

Inspect your order on arrival. If an item is damaged, defective, or not what you ordered, contact SUPPORT_EMAIL within 48 hours of delivery with photos. We'll arrange a replacement or full refund at no cost to you.

Fitment note

Please verify fitment before ordering using the VIN / fitment checker on each product page. Ordering a part that doesn't fit your vehicle is treated as a change-of-mind return (you cover return shipping). If our fitment tool showed the part as compatible and it genuinely does not fit, contact us — we'll make it right.

Order cancellations

Orders can be cancelled for a full refund before they have shipped. Once an order has shipped, it falls under the standard return process above.

Questions

Email support@oktanperformance.com and we'll help.