Shipping Policy
OKTAN Performance ships worldwide. Here's what to expect after you place an order.
Processing time
Orders are processed and dispatched within 1–3 business days. During high-volume periods or on custom items, processing may take slightly longer — we'll keep you updated by email.
Delivery times
Our parts ship from our fulfillment partners. Estimated delivery times after dispatch:
| Destination | Estimated delivery |
|---|---|
| United States | 7–15 business days |
| Europe | 7–15 business days |
| Rest of world | 10–25 business days |
These are estimates, not guarantees. Customs processing, carrier delays, and remote destinations can extend delivery.
Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–72 hours for tracking to become active.
Shipping costs
Shipping costs are calculated at checkout based on your destination and order. Any free-shipping promotions will be shown on the product page or at checkout.
Customs, import duties & taxes (international orders)
Orders may be subject to import duties, VAT, or customs fees charged by your country's authorities when the package arrives. These charges are the responsibility of the customer and are not included in the product price or shipping cost at checkout. OKTAN Performance has no control over these fees and cannot predict their amount — please check with your local customs office if you're unsure.
The customer is the importer of record and is responsible for compliance with all import laws and regulations of the destination country.
Incorrect address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect or incomplete address, we can reship it at the customer's expense.
Lost or delayed packages
If your tracking hasn't updated in over 10 business days, or your package is significantly delayed, contact support@oktanperformance.com and we'll investigate with the carrier. We'll replace or refund packages confirmed lost in transit.
Questions
Email support@oktanperformance.com for anything shipping-related.